Speed or efficiency?

I went to a restaurant for a buffet which was a bit crowded. I thought the service at some of the live counters will be slow but was surprised that the people at the counters were able to serve large number of customers in a short span of time, especially the salad counters.

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I was curious so visited one of the salad counters to see how was it possible for them to serve that many people at once. It was shocking to see that in the name of speed the person at the counter was cutting fruits in such a way that about half of them got thrown away along with the skin and the seeds. If this person had maximized the fruit content then it would have taken 4-5 times the amount of time taken now on fast cuts.

It is very clear that the restaurant can afford to waste as much of half of the food because they still gained from servicing a lot more people than operating efficiently. It was optimized for time not cost.

This is something people don’t understand while choosing tradeoffs, people often choose both cost and speed as key without giving a second thought that both cannot go hand in hand. If the same set of people had to do things much quicker and at a larger scale there has to be expenditures in tools, training and also some change in processes where there will be huge wastes before optimization kicks in. This is what happens in software development teams, often there is a tight budget and an impending doom if something does not happen; leading teams to easy burnouts.

I did not include the word quality here as it is non negotiable, you can do things quick and cheap but with a poor quality of work like serving the fruits with seeds still intact or skins not peeled well. That is not work done, there is no work without quality; eventually it drives away customers.

Next time when you have a debate about speed consider moving the cost sliders.

 

 

 

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